Terms & Conditions

Charter - the cruise for which the Charterer is paying and the Operator is providing
Charterer - the client of the Operator, who is paying for the Charter
Charterer's Group - all the passengers who will take part in the Charter
Master - the qualified person in charge of the vessel
Operator - the person or organisation providing the vessel for the Charter
Agent – Flagship Cruises acting as agents for the Operator.

Quotations

Quotes are valid for 30 days, after which they may be subject to price changes.

Flagship reserve the right to refuse bookings which contravene our terms and conditions.

Tentative Bookings

Tentative reservations are a first right of refusal and will be held for up to 1 week, or until another party wants to book.

Confirmation of Booking

A Charter will be confirmed on receipt of the specified deposit. (Unconfirmed bookings may be subject to cancellation after 7 days if no prior arrangement is made). In the event of bookings made within 7 days of the charter credit card details may be required as security.

Cancellations

More than 60 days prior:  Deposit will be refunded less a $250 management fee if another booking is secured for the same time slot.
Between 60-28 days prior: Loss of deposit
Less than 28 days prior: Loss of deposit + a cancellation fee applies - consideration will be given to food, staff and boat costs incurred due to cancellation

Final Payment

Full payment to be made 5 working days prior to the charter unless otherwise negotiated with Flagship Cruises. The total amount due will be calculated on final number of guests advised or the number on board, whichever is the greater.

Method of payment

Cheque, bank cheque, cash, EFT or credit card.  (Visa, Mastercard or American Express).
Please note there is a 2% credit card surcharge.

Consumption bar & extras

Extra charges including time extensions and additional beverages will only be supplied if the total bill is paid, or signed and authorised in the case of account customers, at the conclusion of the cruise.

Final Numbers

Confirmation of minimum final number of guests must be made no later than 7 working days prior to the Charter. Within 7 days the numbers may increase, however they cannot decrease.

Responsible service of alcohol

As the licensee, the Operator is bound by the NSW Liquor Act and must abide by the guidelines for the responsible serving of alcoholic drinks as stated in posters displayed at the bar and in the vessels’ house policies, with particular regard to the refusal of service of alcohol to either intoxicated persons or guests under the age of 18, and may refuse service to any individual at the Operators’ absolute discretion.

  • Please note that it is not permitted for individuals to carry liquor from the vessel on disembarkation.
  • Indecent behaviour on a licensed vessel is strictly prohibited under the NSW Liquor Act.

Bond

A credit card pre-authorisation is required for all BYO charters.

Inclement Weather

All cruises will proceed regardless of weather conditions. The charter course is determined by the Master on the day with regard to wind and wave conditions.

Charter Course

The course to be undertaken during the Charter may be agreed in advance with the Operator or with the Master on the occasion of the Charter; however the Charterer acknowledges that the Master has the sole discretion at all times to take whatever action is necessary to protect and maintain the safety, welfare and good order of the vessel, its passengers and crew.

Guests are given a 15 minute window in which to disembark after a cruise – time in excess of this is charged at a pro-rata hourly rate.

Responsibility of the Hirer:

The Charterer is at all times responsible for the conduct of the Charterer’s group.

Damage to the Vessel

The Charterer shall indemnify the Operator in respect of any loss or damage to the vessel or its equipment or fittings howsoever caused by members of the Charterer’s group, fair wear and tear excepted.

Limit of Liability

It is a condition of the Charter that the liability of the Operator, its servants, agents and sub-contractors is agreed to be limited in accordance with the Limitation of Liabilities and Maritime Claims Act 1989 (Cth).

Indemnity

The Charterer agrees to indemnify and hold harmless the Operator, its agents and employees, from and against any and all losses, claims, actions, costs expenses, fees, damages, fines and liabilities (including reasonable legal fees) caused by any negligent act or omission by the Charterer or members of the Charterer’s group.

The Operator is not liable for any death, loss, damage or injury to any person or property which occurs and is attributable to or associated with:

(i) Failure to follow any reasonable direction given by the master or crew;
(ii) Failure to comply with any of these terms or conditions;
(iii) Failure to comply with any warning sign;
(iv) Unreasonable or unsafe behaviour;
(v) Wilful misuse of the equipment or facilities of the vessel;
(vi) Intoxication or the use of prohibited drugs.

Contact Us

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02 9555 5901